Shipping policy
At Imperfectly Perfect Candles, we take pride in crafting handmade cement vessels and luxury candles with care. Below, you’ll find our shipping details to ensure a smooth experience when shopping with us.
Processing Time
- All orders are processed within [X] business days (excluding weekends and holidays).
- During high-demand periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
- We offer standard and expedited shipping options at checkout.
- Estimated delivery times vary based on your location:
- Standard Shipping: [X] business days
- Expedited Shipping: [X] business days
- Shipping costs are calculated at checkout based on the destination and package weight.
Domestic & International Shipping
- We currently ship nationwide within the U.S.
- International shipping is not available at this time.
Order Tracking
- Once your order has shipped, you’ll receive a tracking number via email.
- Please allow up to 48 hours for tracking updates.
Damages & Issues
We take great care in packaging your items, but if your order arrives damaged:
- Contact us within 48 hours of delivery at [your email] with photos of the damage.
- We will assess the issue and provide a replacement or store credit if applicable.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as "Delivered." If you experience an issue, please check with your local carrier or file a claim.
Returns & Exchanges
Due to the handmade nature of our products, all sales are final. However, if you have any concerns, please contact us at [your email].
Need Help?
For any questions about your order, feel free to reach out to us at impperfectlyperfectcandles@imperfectlyperfectcandles.com